FAQ

Frequently Asked Questions

Ordering & Shipping

Q: How long does shipping take?
A: Shipping time usually take 7 to 15 days for USA and Europe orders and 15 to 25 days for the rest of the wolrd

Q: Do you ship internationally?
A: Yes! We ship worldwide. Please see our Shipping Policy for full details.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email.

Custom Jewelry

Q: How long does it take to create custom jewelry?
A: Custom pieces typically take 7 days to create, as each piece is personalized just for you.

Q: Can I see a preview before my custom jewelry is made?
A: Yes! We'll work with you to finalize the design before we begin crafting your piece.

Q: What personalization options are available?
A: You can add names, initials, dates, coordinates, birthstones, and custom engravings to most pieces.

Q: Can I request changes to my custom order?
A: Changes can be made before production begins. Once crafting starts, modifications may not be possible.

Lingerie

Q: What if my lingerie doesn't fit?
A: Please refer to our Returns & Exchanges policy. We want you to love your purchase!

Q: How do I care for my lingerie?
A: We recommend hand washing in cold water and laying flat to dry for best results.

Q: Are your products true to size?
A: No, not all of them! Please refer to each product description or our Size Guide for measurements.

Returns & Exchanges

Q: What is your return policy?
A: We have a 30 day return policy, please refer to our Return & Exchange policy for more information

Q: Can I return custom jewelry?
A: Due to the personalized nature of custom jewelry, these items are typically final sale unless there's a defect.

Still Have Questions?

If you didn't find the answer you're looking for, please contact us. We're here to help!