Shipping Policy

At Shoppers Castle, we are committed to delivering your premium lingerie and personalized jewelry with care and efficiency. Please review our shipping information below.

Processing Times

Orders are processed and prepared for shipment based on product type:

Customized Jewelry Orders: 7-10 business days (due to personalization)
Lingerie Orders: 1-2 business days
Mixed Orders: Processing time follows the longest item (customized jewelry timeline)

Please note: Processing times do not include weekends or holidays. Orders placed after 2:00 PM CST will be processed the next business day.

Standard Shipping Times

Once your order is processed and shipped, estimated delivery times are:

US & Canada: 5-7 business days
UK & EU: 7-10 business days
Other International Destinations: 10-15 business days

Important Note: Total estimated delivery time = Processing time + Shipping time

Example: A customized jewelry order to the US would take approximately 12-17 business days total (7-10 days processing + 5-7 days shipping).

Shipping Rates

Shipping costs are calculated automatically at checkout based on:

Your delivery address
Order weight and dimensions
Selected shipping method

We offer various shipping options to meet your needs, including standard and expedited services where available.

Order Tracking

Once your order ships, you will receive:

A shipping confirmation email with your tracking number
A link to track your package in real-time
Estimated delivery date

You can also track your order anytime by logging into your account on our website.

International Shipping & Customs

📦 Important Information About Customs Fees and Import Duties

Customs Fees and Import Duties:
International shipments may be subject to customs fees, import duties, value-added tax (VAT), and other taxes imposed by your country's customs authorities. These charges are determined by your local government based on the declared value of your order and product classification.

Customer Responsibility:
The recipient is responsible for paying any customs fees, import duties, or taxes that may apply to their order. These charges are separate from your order total, shipping costs, and any applicable sales tax collected at checkout. Shoppers Castle has no control over these charges and cannot predict their amount.

When Charges Apply:
Customs fees typically apply when packages cross international borders. The amount varies by country and depends on:

Declared value of goods
Product type and classification
Your country's import regulations and thresholds
Trade agreements between countries

Payment Process:
Customs fees are usually collected by the shipping carrier upon delivery or by your local customs office before release of the package. You may be contacted directly by the carrier or customs office for payment. Failure to pay these fees may result in your package being returned to sender or held indefinitely.

Delivery Delays:
Customs processing may cause delays beyond our estimated delivery times. International shipments must clear customs inspection, which can take anywhere from a few days to several weeks depending on your country's procedures and current processing volumes. We recommend:

Tracking your shipment regularly
Responding promptly to any customs notifications
Contacting your local customs office if your package appears delayed

Refused or Unclaimed Packages:
If you refuse delivery or fail to pay required customs fees, the package will be returned to us. Return shipping costs and any customs fees incurred will be deducted from your refund. Original shipping charges are non-refundable.

Questions About Customs:
For specific information about customs fees, import regulations, and duty rates in your country, please contact your local customs office or visit your country's customs website. We are unable to provide country-specific customs advice.

Shipping Restrictions

We currently ship to most countries worldwide. However, we cannot ship to:

P.O. boxes for certain carriers
Countries under international trade restrictions
Military APO/FPO addresses (please contact us for special arrangements)

Lost or Damaged Packages

Lost Packages:
If your tracking shows your package as delivered but you haven't received it, please:

Check with neighbors or building management
Verify the delivery address on your order confirmation
Wait 24-48 hours (sometimes carriers mark packages as delivered early)
Contact us within 7 days of the delivery date for assistance

Damaged Packages:
If your package arrives damaged, please:

Take photos of the damaged packaging and items
Contact us within 48 hours of delivery
Keep all packaging materials for carrier inspection if needed

We will work with you to resolve the issue through replacement or refund.

Address Changes

Please ensure your shipping address is correct before completing your order. Once an order is processed and shipped, we cannot change the delivery address. If you need to update your address:

Before shipping: Contact us immediately and we'll do our best to update it
After shipping: Contact the carrier directly using your tracking number to request address changes (additional fees may apply)

Holiday Shipping

During peak holiday seasons (Black Friday, Christmas, Valentine's Day, etc.), please allow additional processing and shipping time due to high order volumes. We recommend ordering early to ensure timely delivery for special occasions.

Contact Us

If you have any questions about shipping, tracking, or delivery, please don't hesitate to contact us:

Email: support@shopppercastle.com
Response time: Within 24-48 hours

Thank you for shopping at Shoppers Castle! We appreciate your business and are committed to ensuring your order arrives safely and on time.

Last updated: March 2026