100% Mulberry Silk V-Neck Pajama Set - Long Sleeve Luxury Sleepwear

We're here to make your experience as luxurious as our products. For any questions about your order, sizing, or returns, reach out to us at support@shopperscastle.com. We respond within 24 hours, Monday to Friday.

Get In Touch

We'd love to hear from you! Whether you have questions about our lingerie collection, want to discuss a custom jewelry design, or need assistance with your order, we're here to help.

Custom Jewelry Inquiries

Thinking about creating a personalized piece? We'd be delighted to bring your vision to life. Contact us to discuss your ideas, and we'll work with you to create something truly special.

How to Reach Us

Email: info@shopperscastle.com

Business Hours: 24/7

Frequently Asked Questions

Before reaching out, you might find the answer to your question on our FAQ page.

We typically respond to all inquiries within 24-48 hours. Thank you for your patience!

We want you to love every purchase. If you're not completely satisfied, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. Sale items and personalized pieces are final sale. To start a return, contact us at support@shopperscastle.com.

Returns & Exchanges Policy

At SHOPPERS' CASTLE, we stand behind the quality of our products. Please review our policy carefully before placing your order.

Our Policy

We offer refunds or exchanges only for defective or damaged items. All sales are final unless the item you received is defective or damaged upon arrival.

Defective or Damaged Items

If your item arrives defective or damaged, we will gladly offer you a refund or exchange. To qualify:

• Contact us within 30 days of receiving your order
• Provide photos showing the damage or defect
• Provide your order number
• Item must be unworn and unused (unless the defect prevents use)

Return Shipping Costs

US Customers: FREE return shipping for defective or damaged items. We will provide you with a prepaid return label.

International Customers: Standard shipping fees apply for returns. You are responsible for return shipping costs, which will be deducted from your refund. We recommend using a trackable shipping method.

How to Request a Return or Exchange

1. Contact us at support@shopppercastle.com within 14 days of receiving your order
2. Provide your order number and reason for return (defect/damage)
3. Include clear photos showing the damage or defect
4. We'll review your request and provide return instructions within 24-48 hours
5. Ship the item back to us following our instructions
6. Once we receive and inspect the item, we'll process your refund or exchange

Refund or Exchange Options

For approved defective/damaged returns, you may choose:

• Refund: Full refund to your original payment method (minus international return shipping costs if applicable)
• Exchange: Replacement of the same item at no additional cost

Processing Time

Once we receive your returned item, please allow 3-5 business days for inspection and processing. Your refund or exchange item will then be processed according to our standard timeframes:

• Refunds: 5-10 business days to appear in your account after approval
• Exchanges: Shipped according to our standard processing times (1-10 days depending on product type)

Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

• Custom/personalized jewelry - All custom orders are final sale unless the item arrives defective or damaged
• Lingerie that has been worn or had tags removed - Due to hygiene and health regulations, we cannot accept returns on intimate apparel that has been worn or had tags removed, unless the item arrived defective
• Items returned after 30 days - Returns must be requested within 30 days of delivery
• Items without original packaging or tags - Items must be returned in original condition with tags attached (unless defective)

Important Notes

Quality Guarantee: We carefully inspect all items before shipping. If you receive a defective or damaged item, we will make it right at no cost to you (US customers receive free return shipping; international customers pay return shipping only).

Proof Required: To process a defective/damaged claim, we require photographic evidence. Please take clear photos of the defect or damage before returning the item.

Original Shipping Costs: Original shipping charges are non-refundable unless the item was defective or damaged upon arrival.

Exchanges: If you request an exchange for a defective item, we will ship the replacement at no additional cost to you.

Damaged in Transit

If your package arrives damaged:

1. Take photos of the damaged packaging and items immediately
2. Contact us within 48 hours of delivery
3. Keep all packaging materials for carrier inspection if needed
4. We will file a claim with the carrier and send you a replacement or refund

Questions?

If you have questions about our returns and exchanges policy, please contact us:

• Email: support@shopppercastle.com
• Response time: Within 24-48 hours

We're here to help and ensure you're completely satisfied with your Shoppers' Castle purchase!

Last updated: March 2026